Consider how decisions affect individuals, families, public institutions, and the wider community.
Ask who experiences the change
Consider the people directly affected, families, service providers, staff, and communities. Invite descriptions of how a process works in practice, including where people encounter delays or unclear instructions. Avoid treating one account as a description of everyone’s experience.
Make participation meaningful
Explain what input is being requested, how it will be used, and what decisions are still open. Consider whether the format, timing, or language of a meeting makes participation difficult. Respect people’s choices about sharing personal experiences.
Questions to carry with you
- Whose experience is missing from this discussion?
- What practical barrier should we understand?
- How will participants hear what happened next?
One manageable next step
Identify one missing perspective and a respectful, accessible way to invite input.