What is it?
A role explanation states the help you can provide and the decisions you cannot make.
Why would I need this?
Practice avoiding promises that another service or authority must decide.
Show me.
- Describe your service in plain language.
- Explain which decisions belong elsewhere.
- Ask what the person wants help with first.
- Agree on one next action within your role.
Try it.
Practice explaining that you can help organize an application but cannot guarantee housing approval.
Watch out for this.
Follow your profession’s current duties and confidentiality rules. This exercise does not replace them.
Explain this another way
Focus on one small task: explain what your role can and cannot do. You can practice aloud, on paper, or with someone you trust.
Show me an example
HAB practice example: A worker says: “I can help you check the documents. The housing provider decides the application.”
What does that word mean?
Open the full glossaryYou did it.
You have practiced a useful next step. Repeat it if you want, or continue at your own pace.