What is it?
A capacity plan names available time, task limits, and what happens when an advocate is unavailable.
Why would I need this?
Practice honest availability and planned handoffs instead of impossible promises.
Show me.
- List the tasks you have agreed to handle.
- Check the time and access needed for each.
- Discuss a limit or handoff before a commitment becomes unworkable.
- Confirm who will handle the next step and how the person can reach appropriate support.
Try it.
Use an invented week with two existing commitments and a new request. Practice offering a realistic time or another route.
Watch out for this.
Do not leave someone believing a handoff is complete if the next person has not agreed.
Explain this another way
Focus on one small task: set a support workload you can sustain. You can practice aloud, on paper, or with someone you trust.
Show me an example
HAB practice example: The advocate can review a form Friday and says a same-day deadline needs another available contact.
What does that word mean?
Open the full glossaryYou did it.
You have practiced a useful next step. Repeat it if you want, or continue at your own pace.