What is it?
A handoff identifies a question outside your role and helps the person find the appropriate next contact.
Why would I need this?
Practice being helpful without inventing legal, clinical, or official answers.
Show me.
- Say clearly what you do not know or cannot decide.
- Identify the type of professional or office that can address the question.
- Help prepare the question and necessary non-excessive information.
- Confirm what the person wants you to do next.
Try it.
An invented person asks whether they can disregard a written condition. Practice helping them ask the authorized contact instead of guessing.
Watch out for this.
Do not present personal experience as the rule for someone else’s case.
Explain this another way
Focus on one small task: recognize when a question needs another professional. You can practice aloud, on paper, or with someone you trust.
Show me an example
HAB practice example: The advocate says: “I cannot decide that. Let us write down the question for the appropriate official contact or your lawyer.”
What does that word mean?
Open the full glossaryYou did it.
You have practiced a useful next step. Repeat it if you want, or continue at your own pace.